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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP 8710
macOS 10.15 Catalina

Wireless printer says its offline when connected to the internet and won't print unless I restart the printer. It seems to lose connection after going into sleep mode. The only way to print is to power down printer then power back on. What could cause this issue? Ive reset printer to factory settings and also re-downloaded all drivers and apps.

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