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‎02-01-2021 07:16 AM - last edited on ‎02-01-2021 07:22 AM by Retired

HP Recommended
Product: HP 255 G7
Operating System: Microsoft Windows 10 (64-bit)

hello,

my company bought 6x HP 255 G7 notebooks. All of them has W10 20H2 version. Win updates refreshed. I installed HP Software assistant on them, all drivers are refreshed. I use the same software package on all computer of my company, none of the others have this kind of problem.

We are using Ms Teams(newest version) on it and all users complaining: Teams screen freezes after 5-60 mins (random), the other participants cannot hear them (if they are talking) - (maybe mic problem?), but they can hear the others - speaker is OK.

Only Teams. They also use Skype, there isn't this kind of problem.

Product nr: 15A04EA#AKC

Serial nr: [Personal Information Removed]

Thank you,

Tamas

 

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