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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
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Common problems for Connectivity Issues
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HP Recommended
HP OfficeJet Pro 6968
Microsoft Windows 10 (32-bit)

Have used the trouble shooter, set as default, plugged, unplugged the printer, turned router off and on, made sure that the laptop (Lenovo) and printer are on the same WIFI - still get error message and no action. Help!!!

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