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‎02-05-2021 03:07 PM

HP Recommended
Product: HP Notebook 15-dw0012na
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Notebook 15-dw0012na.  Today I was invited to install a HP BIOS firmware update.  This took a few minutes to complete.  The update was made whilst the notebook was on battery power (not plugged in).  On completion I continued to use the notebook as normal before shutting down but noticed that the battery indicator did not decrease from showing a value of 97%.  Later in the day, I wished to use the notebook again however when attempting to start up the notebook there appeared to be no life in it.  The power lead was subsequently plugged in and the notebook was able to start up as normal.  On start up with the power lead in, the power indicator displayed 97% (and charging) and continues to do so despite using the laptop.  This issue appears to be as a consequence of the HP BIOS firmware update installed today however I have no idea how to resolve the issue.  Any advice would be appreciated.  

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