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HP Recommended
HP OfficeJet Pro 9020
Microsoft Windows 10 (64-bit)

I posted this in "Feed issues" but I do not think it is caused by hardware.

I used to print on HP Premium Plus glossy photo paper and an HP Officejet Pro 8600 but things changed. First my printer fails to print in color so I bought a new HP Officejet Pro 9025. Then I could no longer find HP Premium Plus glossy photo paper so I bought HP Premium Plus photo paper, glossy. I know it sounds like the same paper but it is not.

The paper that worked was made in Switzerland (UPC 088698839911) and was 280 g/m² thick, the new stuff is made in Germany (UPC 886111138852) and is 300 g/m² thick.

The older paper says it is made to work with HP everything (papers, inks, and printers). The new paper says it is made to work with ALL INKJET PRINTERS.

The first nuisance is that I used to print important information on the back (watermark side) of the older paper. If I print on the watermark side of the new paper the ink NEVER dries. I've waited days and it still smears. Anyway, that's an issue that only affects me and my purpose.

The new problem is that the image I am printing on the glossy side is missing the leading edge of the paper. After wasting numerous sheets of this very expensive paper I noticed two important things that made the printing better but still misses the first quarter inch of the image. It used to miss about three quarters of an inch. To be clear, the first portion of the image is missing and the rest of the image starts printing right on the edge of the paper as if the image started printing before the paper got to the print-head.

The two things that I now do is :

1. In the printer preferences I set the "Paper Type" to "HP Photo Papers"

2. Then I use Paper Tray 2 (because it has a front edge that is curved up so I think it helps get the paper bending to enter the paper path smoothly).

Like I said, it is better now but it still misses the first quarter inch which accounts for a border and the first little bit of the actual image. I never needed to do anything with my old HP 8600, just print. 

I have cleaned the printers feed path but it is fairly new and it handles other jobs flawlessly.

I wish HP never stopped stocking the older photo paper.

Any thoughts on how I can get this thing to print the whole image where it belongs on the page?

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