Notebook Operating System and Recovery
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Last night, Windows 10 quietly installed an update on my 2-week-old HP laptop... and it has completely broken my laptop. I started the day with Blue Screen of Death, and it's just got worse from there.
Uninstalling the "Quality update" didn't work, restoring from a previous Restore Point didn't work, and I've repeatedly seen messages saying it's trying to fix the problem, but it fails miserably. I even ended up with a Blue Screen of Death in German, and a Blue Screen of Death where only the top eighth of the QR-code was visible. It's a mess.
Now, I was able to go through the bootup menus, type in the 48-digit BitLocker code (?!!) to get to a Command Prompt, so I could backup my C: files onto a USB disc. So, my 1Tb HP SDD is in there, and can be read.
But.... out of desperation, I grabbed a Windows 10 install USB stick, went through the menus, but it doesn't recognise that my laptop has a 1Tb SSD in it. The Windows installer doesn't see it... so I can't even reinstall Windows.
Reading through the blogs, some users have suggested going into the BIOS and turning off "Secure Boot", I've done that, but it made no difference.
How do I get the Windows 10 installer to recognise that my laptop has a 1Tb SSD in it ?
(Disclaimer: before this morning, I hadn't reinstalled Windows, or changed any of the hardware which came from HP two weeks ago...)
