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‎02-24-2021 02:59 PM

HP Recommended
Product: HP Envy TE01-1xxx
Operating System: Microsoft Windows 10 (64-bit)

I know this problem occurs on many different brands of computers but here's MY story -

 

Since purchasing the HP Envy around Nov. 2020 for a colleague, there have been multiple Blue Screens - increasing to multiple Blue Screens per day. When I eventually got around to checking his Event Viewer, there were THOUSANDS of WHEA Logger Event 17s listed, coming in at a rate of hundreds an hour.

A corrected hardware error has occurred.

Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x2:0x0:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_10EC&DEV_C822&SUBSYS_85F7103C&REV_00

 

MSInfo32 reported conflicts/sharing errors involving PCI Express Root

 

In my hubris, I just proceeded to do what seemed reasonable:

  • System File Checker
  • un/re-installed PCI Express Root and other device drivers
  • updated Windows 10 Pro to version 20H2, build 10.0.1.19042
  • updated anything HP Support Assistant suggested
  • updated BIOS to F23
  • update HP Firmware
  • clean reinstall of Windows with no retained settings.

The WHEA Logger Event 17s are still pouring in 100s per hour. No Blue Screens yet but they can't be far behind. 

 

Is this, in fact, a hardware issue and I shouldn't bother beating my head against the desk anymore?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.