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I purchased HP ENVY 13-aq0011ms Laptop in December 2019. After using about 1 year, (I treated it very gently all the time), the issue started: when the screen of the laptop is being moved to open/close, the chassis of the bottom case pops and split-opens. See attached photo.
I've done some research and found that many Envy users report the same kind of hinge issues. It is indeed a common issue for the HP Envy series, and apparently this is a design flaw. This kind of hinge issue will likely get worse soon, potentially disabling the laptop completely.
This is not the design/build quality one would expect for the expensive line of HP laptops. I use this laptop every day for work, and also given the pandemic situations, I'm not sure what should be the best course of action to address this problem. Maybe there's some self-repair kit/parts HP can send me? Or some quick drop/pick repair solution somewhere? Please help, HP! I would expect more from HP's higher-end line laptops! Thanks.
