• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Elitebook 850 G5
Microsoft Windows 10 (64-bit)

Hello,
Few months ago type-c port stopped working. It doesn't work for charging, even when laptop is turned off. When I connect something with type-c cable, device is not reacting. 
In device manager I can see code 43 for "ucm-ucsi acpi device".  First of all I tried to press power button for 15 seconds - it didn't help. Tried to set bios defaults - no changes. I tried to rollback bios, it didn't help. Tried to update bios from flash and got "USB Type-C Controller Firmware Update failed. Info: Firmware initialization failed".
Current bios is Q78 Ver. 01.15.00
OS  Windows 10 Corp 64-bit Version: 19042.804

 

How to solve this issue?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.