• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎03-05-2021 11:37 PM

HP Recommended
Product: ProBook 450 G3
Operating System: Microsoft Windows 10 (64-bit)

The Windows 10 OS froze. This was not the first time. Previously, it would be resolved by rebooting. In extreme cases, had to turn off, remove all peripherals, push power button for a few minutes and boot again.

 

This time is different. I receive this message:

 

SMART Hard Disk Error

 

The SMART hard disk check had detected an imminent failure. To ensure no data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.

 

Hard Disk 1 (301)

 

HP PC Hardware Diagnostics UEFI is run. But it says:

 

Testing Drive: 1

SMART Check : FAILED

 

Screenshots are attached. Does it mean the hard drive is faulty? Is there anything else to try?

 

Screenshot_20210306_092608.pngScreenshot_20210306_092430.pngScreenshot_20210306_092327.pngScreenshot_20210306_092149-1.png

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.