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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-11-2021 11:29 AM

HP Recommended
Product: Omen Mindframe Prime Headset
Operating System: Microsoft Windows 10 (64-bit)

My new Omen Mindframer Prime Headser arrived today but I have had no luck with it whatsoever as the mic is not working and it is crashing software.

 

I'm using a new Dell XPS 15 9500 laptop, it is fully updated.

 

Have installed the Omen Gaming Hub, have updated all drivers for the headset. The sound is working ok, but the mic is not. On the Gaming Hub Audio Lab, it is not registering my voice, but sometimes registers my hands touching the headset. I have uninstalled and reinstalled the Gaming Hub. No change.

 

Sometimes, Microsoft Teams, Firefox, and/or the Gaming Hub crashes, but when I remove the headset from the USB port, the software springs back to life.

 

Thoughts?

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