• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-05-2021 07:39 AM

HP Recommended
Product: Envy Recline 23 m210ea Touchsmart Beats SE
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Envy Recline 23 m210ea.

All was fine with the sound when running Windows 8.1. I have replaced the 1TB HD with a new 2TB SSD and installed Windows 10. I now can't get the sound to work properly. The problem is trying to get additional sound from the jack in the side of the PC to my speakers. With Windows 8.1, these worked fine. Now with Windows 10, the sound plays via the internal speakers only. This last point is not exactly true, I can get sound to the external speakers when I go into the config settings and run the test. The two side speakers and woofer work. But when you play music or other applications, the sound only comes from the internal speakers. 

My first attempt to fix was to use the Windows 10 driver for the sound card from the HP driver site for this PC (sp71717). After installing this there is no sound at all. I then tried the driver for Windows 8.1, this wont install. It says it is not compatible with the system I am using. 

I am sure it is a driver issue. Does anyone know one that will work? The sound card is an IDT and has Beats. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.