• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-05-2021 02:01 PM

HP Recommended
Product: HP ENVY 360
Operating System: Microsoft Windows 10 (64-bit)

I have tried all availble options. I found the previous post, and this is not helpful. It is for if you have a bitlocker ID. 

 

I DO NOT HAVE THIS. I have never set up Bitlocker. I do not have a key, password, or account. I spent 12 hours over 2 days (while on vacation in Mexico) on the phone with your troubleshooting team. It was then determined that I needed to warranty the computer, since I am completely locked out. I have now spent HOURS on the phone trying to do this, only to be transferred endlessly, with no one who can seem to figure out how to do this. I have had this laptop for 5 months. I have a factory warranty. 

 

While in Mexico, we were told to go find a USB drive and download Windows to completely force a reset of my computer. 4 hours later, that didn't work. None of the other solutions for troubleshooting provided by HP tech team has worked. Now, every time I call, I am just hung up on. I spent over $1000 on this laptop, and now it is completely encrypted. I have a factory warranty that I can't even use, because I just get stuck in a cycle of transfers, and no one will help me. I am a teacher and PhD student, and have now not had a computer for 5 days. I am typing this on an old, completely insufficient device. 

 

I need help. Don't just copy paste the solution with where to find the key. Actually have a PERSON (human species-not a bot) read this and respond. 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.