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‎04-27-2021 02:18 PM

HP Recommended
Product: Officejet Pro 8600 Premium
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet Pro 8600 Premium all in one :  the print carriage is stuck on the right side.  It occurred suddenly after working fine.  Checked and double-checked for jams and there are none.  Have done factory and local resets to no avail. The carriage will not budge, including when I try to move it manually.  Error message says, "The print carriage cannot move...."  Please provide advice on how to get the carriage unstuck, if possible.

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