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04-29-2021 09:12 PM
Ok let me start by saying that I am very disappointed in HP. Yes my computer is a few years old (purchased late 2014) but this tower hasn't been right since I purchased it. I contacted support many times only to be told that updates were needed or better yet there were no updates to fix the issue! All while it was under warranty.
The issue turned out to be a bad bios and Windows to which neither HP nor Microsoft offered any assistance, guidance or resolution. I actually had to resort to purchasing a MAC to get away from all the issues I was having. I gave the computer to my husband who despises Windows. He installed Linux/Ubuntu on the system and while this fixed many of the issues the computer had there is still one we can't get (couldn't get it installed on Windows either) which is the update to the BIOS.
We need an update to the BIOS and we need it for Linux/Ubuntu. We do not have a Windows computer any longer, we don't have access to one. We need to be able to install it via usb or even ethernet! The updates that you have on your site under software doesn't have an updater in there.
Again, I had to sound like a broken record but $1000 was spent on what I thought was supposed to be a top of the line tower with all the bells and whistles. It doesn't ring nor does it whistle. Never did. I am so disappointed and I would have thrown this tower straight into the garbage. But my husband wanted to try and save it from an early grave since it still has one of the best processors in it.
I would greatly appreciate any assistance someone could provide in helping me find the correct update with the proper files so that I can hopefully rectify this issue once and for all.