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‎05-03-2021 10:12 AM

HP Recommended
Product: OfficeJet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

I had a photo printing problem last year and it was resolved by simply loading the photo paper correctly (i.e., without plain paper in the tray).  But now, with only photo paper in the tray and the printer settings set to photo paper (both on the printer and computer) I get repeated failures to "load" the paper which are reported as "jams."  When I remove the photo paper, a plain paper copy of the photo is printed.

 

How to overcome this?

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