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‎05-21-2021 01:39 AM - last edited on ‎07-23-2021 07:50 AM by

HP Recommended
Product: HP EliteBook 1030X360 G8 with Core i7-1165G7(2.8Ghz) with Intel® Iris® Xe graphics
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I like to report a blurred screen on the internal display on HP EliteBook 1030X360 G8 with Core i7-1165G7(2.8Ghz) with Intel® Iris® Xe graphics. (S/N: CND1111LTZ, P/N:336L1EA). I tried every possible solution and tool, I have updated all drivers (HP, Microsoft, and Intel) to their latest versions, and there is no improvement. I also tried with different resolutions, but no change. It’s not a hardware problem because the screen is working correctly only with 4k videos – I have a crystal image till I’m playing 4K videos.

 

Please advise how to proceed!

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