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‎05-24-2021 07:32 PM

HP Recommended
Product: Pavilion 23
Operating System: Microsoft Windows 10 (64-bit)

My connection to the printer is via USB cable. It used to work, but recently this changed. While still putting documents into the queue, it fails to  send the document to the printer. Sometimes it gives a "printer offline message". I've checked the cable and it seems to be connected at both ends.

My wife has an identical HP computer to me and she is wireless connected to the printer and can print documents without any problems.

I am hesitant to update drivers or reinstall the printer software in my computer in case it stops working for her too. Using her computer is my only way to access the printer. As she can print when my computer is turned off, reinstalling drivers or the Brother program entirely from the CD will probably not affect her computer's ability to print, but still I am hesitant to try that.

I'm seeking solutions to this problem please.

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