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‎06-03-2021 09:38 AM

HP Recommended
Product: HP ENVY x360 - 15-cn0008ca
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I repeatedly hear crackling sounds coming from my internal Bang & Olufsen speakers on my HP ENVY x360 - 15-cn0008ca laptop. I also repeatedly hear greatly reduced volumes, i.e. the speakers become very quiet.

 

I have tried resetting the laptop to factory defaults, i.e. completely cleaning the drive and then reinstalling Windows 10, but to no avail. 

 

I request your kind help in this regard as I am feeling very helpless with this issue.

 

Thank you in advance.

 

- AB1012

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