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‎06-08-2021 07:23 PM

HP Recommended
Product: Envy TEO1
Operating System: Microsoft Windows 10 (64-bit)

I purchased this  Envy computer around November 30, 2020.  I installed my files and software , including Quicken and Photoshop Elements 7. Four months later I when I turned on the computer, there was the blue screen and a notice that it was unable to auto-repair.

Long, long story short, I had to reinstall Windows 10.  It starts slower, freezes up sometimes but the worst was when I tried to install Quicken and Photoshop Elements .  Quicken was an old version so I purchased a new one which did install.  Elements gets to the end of the installation process and then I get a notice that an Error 1935  occurred during installation.

Everything that I can find about fixing this is way above what I can do. Does anyone know of a less complicated way to get Elements to install?

I have a wireless network.
Thanks for any help.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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