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‎06-12-2021 10:55 AM

HP Recommended
Product: HP DesignJet T120
Operating System: Microsoft Windows 10 (64-bit)

Printhead jams against left edge of roll paper during setup. Appears to be trying to cut paper when the printhead slams against the edge of the paper, crumbling it, causing the jam. On the few occasions that it cut successfully, it clattered when cutting the paper.

 

I hadn't used the printer for some months and didn't change the roll of paper that was in it when it was last used. I didn't set the print size parameters properly in the application I was using on my first try. The poster printed 8.5 inches wide along the right edge of the 24" roll and cut off without a problem although the cutter clattered while it was cutting. After setting the print size properly in the application, the paper jamming problem started. I have cleared and reloaded the paper several times. One time the printer said that my paper was transparent.

 

HP says that my printer is out of warranty.

 

Will having HP repair it cost more than an Epson replacement?

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