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‎06-28-2021 08:24 AM

HP Recommended
Product: Pavillion Laptop 14-ce
Operating System: Microsoft Windows 10 (64-bit)

I'm desparate for a bit of help ..... I have major issues when using video calling - especially Google Meets & Lifesize. I can connect & see people but on the other side I sound like a washing machine 😫 I also experience freezing & noise distortion. I'm using Virgin Media 1G broadband. I've checked SamKnows & on an ethernet connection I'm getting 450mbps download, 53.3 upload, 25.6 latency & 2.6 jitter. The router is around 2m away from the latptop in the same room. From what I can see this is pretty good which is making me think it's my laptop. It's only 1 year old & is kept up to date with Avast cleanup & security. I'm at my wits end - some of these meetings have to take place on these platforms & I've no idea how to work out what is wrong. I'm wondering if there's a background program interferring. I've turned my bluetooth off, doesn't help ....... If anybody has any suuggestions I'd be super grateful 🙏

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