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‎07-11-2021 06:05 AM

HP Recommended
Product: HP All In One 24 F00F20

Hello, I have an HP All-In-One 24 F00F20. My computer doesn’t want to turn on completely. When it turns on, the HP logo shows and says please, wait…then it just stays there loading and suddenly a blue screen comes on with and shows the following next to a qr code: CRITICAL_PROCESS_DIED and it restarts. When it restarts it just shows the HP logo again and says Preparing Automatic Repair, and it just stays there loading. It doesn’t do anything else, no percentage shows, no repairs are done. It doesn’t do anything just loading at the Preparing Automatic Repair. The computer was working perfectly 48 hours ago, it was turned off properly. I believe this problem started after a Windows 10 update and it started with the computer turning on and restarting quickly with not network connection from there it turned into the situation described above. I tried doing the system tests and it passed all of the tests. This computer is only a year and 11 months old and it has only been used for work purposes. Please help, thanks in advance.

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