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‎07-20-2021 11:30 AM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: macOS 11.0 Big Sur

My HP OfficeJet Pro 6978 printer continually states there is a paper jam.  Even when I clear the jam, it continues to state there is a jam.  I have looked at old threads on here, done a factory reset, unplugged and plugged, basically done everything that I was told to do in the threads I read from 2017, but the false paper jam still doesn't go away, and I can't print anything from my computer.  I use Mac OS Big Sur 11.  Thank you for any help.

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