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08-08-2021 11:18 AM - edited 08-13-2021 09:51 PM
I purchased this laptop less than 2 months ago and have noticed it getting very hot when in use and when charging, since the first time I used it. I have had many issues with it but nothing big enough to complain about until now. It would shut off on me out of nowhere, the screen going blue instead of black and the power would still be on & freezing often. I assumed it must be something I was doing or didn't do since it is brand new. I performed health checks on it several times and always had "no issues" detected. 1 1/2 weeks ago it looked as if the keyboard was beginning to warp. It wasn't very noticeable at first but this past Wednesday I had to unplug it from the charger and turn the power off because I could see it had warped into almost a U shape from being so hot. I let it cool off for a while, picked it up to inspect it and the laptop felt soft. I don't know how to describe it exactly...almost like clay or something. It actually bent in my hands. I'm no expert but I am pretty sure it wasn't supposed to do that. I found my warranty info and receipt but have been unable to reach an actual person with HP. Please advise what my next steps should be. This is the first time I ever had an issue with any HP product.
Thank you!
Update to my original post:
My son admitted to me that he caused the damage to my laptop, after I made a warranty claim with HP. I want to be fair to HP by updating this post and letting HP users know that this was not an overheating issue due to manufacturer defect.
I was contacted by HP and will be sending in my laptop for repairs. My out of pocket expense is only a fraction of what a new Spectre x360 2 in 1 costs. I am very pleased with the customer support I have recieved.