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‎09-05-2021 03:32 PM

HP Recommended
Product: Omen 25L GT12-1000a
Operating System: Microsoft Windows 10 (64-bit)

Recently purchased the 25L and it will not go to sleep when selected from the power menu. it will just go straight to the locked screen. Also, when it falls asleep it will not wake back up with the power button or keyboard. A hard power down is required to turn the computer back on. I've only purchased this product yesterday so this is quite a horrible experience if I'm being honest.

 

I've attempted to manually update the BIOS from HP site but it does not allow me to because it says my computer has the most recent BIOS update. HP Support Assistant and Windows also says I have no updates available. 

 

This is a terrible experience for an out of the box PC.

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