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‎09-28-2021 09:32 AM

HP Recommended
Product: HP Victus 16 (16-E0127AX)
Operating System: Microsoft Windows 10 (64-bit)

There was a BIOS Update on my laptop. It said it was 12 mb size. Usually in the BIOS update the laptop should be restarted. Then when it was restarting my laptop suddenly goes black screen because of the fan spinning and the power button is still on but the screen theres nothing showing. It was very odd because since I bought it,I already update the BIOS and it goes quite well. Then I went to its customer service at WhatsApp. We tried everything but nothing happen. They said its an issue in the motherboard. I was very disappointed with this. NOW I CANT DO MY WORK BECAUSE OF THIS. I JUST BOUGHT THIS LAPTOP 3 WEEKS AGO!!! years waiting and collecting money to buy my own laptop and choose you HP. Please, I hope this problem will be fixed as soon as possible.

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