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‎11-05-2021 10:21 AM

HP Recommended
Product: Omen 30L GT13-1380z
Operating System: Microsoft Windows 11

Hello,

 

My 30L GT13-1380z loadout came with 8 GB of the stock HP HyperX DDR4-3000 RAM. I decided to upgrade by purchasing 32GB (2x16GB) of PNY XLR8 DDR4-3200 RAM.  I replaced the HyperX RAM module with the new PNY modules in dual-channel mode (tried slots 1/3 and then 2/4). Upon booting the system up, the PC will turn on, but my monitor stays "asleep" and remains black. Putting the original HyperX RAM back allows the system to start normally. Any ideas? 

 

Thanks!

Ross

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