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‎11-14-2021 07:27 AM

HP Recommended
Product: HP Pavilion x360 Laptop - 14-dw0177ng
Operating System: Microsoft Windows 10 (64-bit)

I've bought my HP Tilt Pen MPP 2.0 together with my Pavillion x360 Laptop.

 

In the beginning the pen worked fine, but after half a year it stopped working completely.

No button does anything, the cursor doesn't appear and I can't do anything with it.

I tried recharging it, but although the LED is white, it still doesn't work.

I also tried changing the tip of the pen, but that also doesn't solve the issue.

 

I also tried to contact customer service but the serial number on the packaging of the Pen doesn't find the pen.

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