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‎11-25-2021 04:28 PM

HP Recommended
Product: DESKTOP-55IBF59
Operating System: Microsoft Windows 10 (64-bit)

Hello!

Three main issues:

1. My laptop has been on all day today. While working this evening, the screen and power (at 75%) just shut down without warning. I immediately restated it by clicking on the power button and the screen displayed something like.....hp sure start detected a write access failure. I then clicked on 'ok' and it restarted as usual.  Unfortunately, I lost everything I was working on. 

 

2. I used to login with my finger print option (and sometimes PIN when the former fails). This operation stopped functioning about two weeks ago. I have no idea why or even how to fix it.

 

3. Battery: The sale specs say about 15 working hours but mine last between 4 to 6 hours. Is this something to worry about?

 

I bought this laptop (Hp ZBook power 7 Mobile Station) in 2 months ago. I have limited IT expertise, so I hardly know what to check for when something happens. I would appreciate detailed feedback. Thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.