• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
SPECTRE x360
Microsoft Windows 11

I'm completely locked out of my laptop. When I enter the PIN, the screen says "Use a different sign in option, or keep your device powered on for at least two hours to try again." My fingerprint is working but it keeps asking for the PIN over and over again. The password for the outlook is coming up as incorrect as well. When sending a code to a phone number is coming as "0000." It's a new laptop, and I didn't send any email with my outlook email yet. Please help!!! Thank you in advance!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.