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‎12-20-2021 01:28 PM

HP Recommended
Product: 14-cb172wm
Operating System: Microsoft Windows 10 (64-bit)

I have  14-cb172wm and a 14-dq1043ct laptops,  both out of warranty.  The 14-dq1043ct works with 4 monitors/TV's that I have tried;  Samsung 525D, Sharp LC-46D92U, Sceptre E22 and an older LG TV mounted on a class room wall.  While the 14-dq recognizes and works with all, the 14-cb172wm will recognize only the Sharp and Septre, not the Samsung or LG. 

Both computers run the latest Windows 10 Home edition with all updates.  I have swapped HDMI cables and also used the same cable with both laptops with no apparent difference.  Any suggestions would be appreciated.

 

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