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‎01-08-2022 07:34 AM - edited ‎01-08-2022 07:36 AM

HP Recommended
Product: Probook 455 G2 A8
Operating System: Microsoft Windows 10 (64-bit)

'The followng product information programmed into system board is missing or invalid-
System board (00A) System Board CT Number"

 

This is the error message we receive turning on the laptop. 

 

The next screen, it's asking for username and password which we don't have. Never even set one either! Looks like the laptop turned a deadweight overnight. How can we set and forget what we set?

 

Could the support agents send me the appropriate files to reset the bios so we can use the laptop? Please don't state privacy reasons regarding BIOS password. The BIOS is corrupted, surely we can make an exception? 

 

This is an expensive mistake to replace the whole board, sending the laptop to e-waste. Very frustrating. 

Next screenNext screen84e47a4f-35e8-42b1-b13c-6e72bd2d3263.JPGOn boot. / Missing corrupted BIOSOn boot. / Missing corrupted BIOSb430368c-7443-4e48-b625-775d1127851b.JPG

 

 

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