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‎01-16-2022 05:48 AM

HP Recommended
Product: HP ENVY - 13-aq0003na
Operating System: Microsoft Windows 11

Hi,

 

A few weeks ago I noticed sound had stopped working on my HP Envy, I was running windows 11. I tried various things including updating drivers, going back to WIndows 10 but I get no sound out of the headphone socket or speakers.

 

If I click the volume control and the > on the right it says No output devices found, however if I pair up a set of airpod headphones via bluetooth I have audio through them so it looks like the sound card is working.

 

I have tried a full re-install of WIndows 11, tried the windows trouble shooter so I am guessing the is a physical hardware issue somewhere, any suggestions as to what it could be and whether I could replace a broken component myself, I have plenty of experience repairing and building desktop PC's.

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