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‎01-16-2022 03:31 PM

HP Recommended
Product: HP Pavilion - 15z-cw100 CTO
Operating System: Microsoft Windows 11

The laptop has not been used in a communication mode for a while.  This morning when trying to communicate with someone using Facebook, she noticed that the person could not hear her audio, although the video was fine and the other person's audio came through loud and clear.  We ran through all the audio settings in Windows 11 and could not find a combination of settings that produced more than 4% volume when we ran the microphone test.  We looked for newer audio drivers, but none were available.  Any ideas?

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