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‎01-20-2022 01:10 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Old comp: win 10-64, HP OJ 8710 with HP Smart v133.1.340.0, & FULL driver package. 

  All good, could scan WITHOUT HP log in to HP Smart. (still can)

 

New comp: Win10-64,  new HP smart wont scan without a login.

  Why would I log in, to scan confidential docs - completely unnecessary.

Tried to load the  Full_Webpack-40.15.1230-OJ8710_Full_Webpack.exe 

   "HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories"

The install wont find the printer, although I can reach the printer web page by ip address.

I would be happy with the HP Scan offline scanner.

 

Tried phone support, but gave up after 1 hr 53 min on hold. Brutal.

Suggestions?

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.