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‎02-19-2022 07:41 AM

HP Recommended
Product: HP ENVY Laptop PC 14-eb0000 (167S1AV)
Operating System: Other

Hi there,

 

I've had my Envy 14" for about a week and have already encountered my first problem 😞 I had downloaded Skype and Whatsapp on the laptop and everything was working fine until the laptop had a BIOS update. After the update Whatsapp, Skype and even Voice Recorder would not pick up any sound. I have gone through the forum and changed the privacy settings to allow all apps to access the mic, I have uninstalled the driver, restarted my laptop, contacted HP support (didn't really help...said to continue the next day but they left me hanging), and the problem is still persisting.

 

I'm still not too sure what more else I can do or how I may reach out for a solution?

 

 

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