• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎02-25-2022 12:26 PM

HP Recommended
Product: OMEN Laptop - 15-ek0019tx
Operating System: Microsoft Windows 10 (64-bit)

Hello ! 

My laptop is omen 150019tx 16gb ram.

Whenever I peform tasks related to my work (while charging ON) like training a ML model, or installing complex softwares, etc. the laptop shows locking message and then gets locked. At this stage laptop is heated a lot, but please note the fans are working very fine, they spin a lot and remove heat, but still laptop goes to locking stage.

Then I have to start the laptop again, but all the apps that were running  before are not lost. This happens again and again after 5 minutes and I have to switch on the laptop and resume my current work. 

But whenever charging is not applied and then I peform some heavy tasks like mentioned above, then laptop do generate heat and fans still spin and remove heat but in this case the laptop does not get locked.

Hoping for a positive response,

Thank you!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.