• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎03-03-2022 09:18 AM - edited ‎03-03-2022 09:18 AM

HP Recommended
Product: HP ENVY 13-ay1000 x360 Convertible PC (3T486AV)
Operating System: Microsoft Windows 11

Hi everyone,

 

I recently bought this laptop HP Envy 13-ay1000 X360 with touchscreen and pen. However, the touchscreen doesn't work after I connect and/or disconnect the laptop to external monitor. I will need to restart the laptop after disconnecting from external monitor, then touchscreen will work.

 

Question 1: Is this behavior normal or something is not working properly with touchscreen?

I used a Surface Pro before this and touchscreen worked even when connected to external monitor. No restart was required.

 

Question 2: I checked Device Manager and Display Settings and found that the laptop's internal display is using Generic PnP Monitor driver from 2006. Could this be the cause of this issue? Is there a specific driver for the internal display for this model so that touchscreen will work properly?

I used HP Support app to check for drivers but no update was found.

 

Thank you for your help.

 

Regards,

Andrew

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.