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‎03-09-2022 06:11 AM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0999na
Operating System: Microsoft Windows 10 (64-bit)

Please help!...

 

I have a 3yr old HP pavillion - gaming laptop (15-cx0999na). Recently it has been getting a little slow so I decided it was about time to do a fresh install of windows. I had just updated to W11 but the machine was only in that state for a few days before I made my decision to reset. 

 

I used the Windows Media Tool Creator as usual, made a USB boot drive and started the process. All was going well, I deleted the current partitions and commenced installing to the now empty SSD. Then I hit a snag...

 

I see the HP logo for a while with a spinning circle below then it cuts to  "The operating system did not shutdown cleanly" screen (pictured below). This loop repeats infinitely, I left it overnight without any progress. I have tried multiple reboots to no avail.

 

message.PNG

 

Judging the issue to be a 'pre' windows failure I decided it might be a good idea to update the BIOS using this article: https://support.hp.com/us-en/document/ish_3045244-1633733-16 .I started at 'Updating the BIOS manually from a USB flash drive (outside of Windows)', at this point my machine no longer has windows installed on it but I have a desktop I could use to help! The trouble is where the article says 'Click Firmware Management or BIOS Management' I have neither of those options... In fact it looks like I have a drastically older version of the 'HP PC Hardware Diagnostics UEFI'. The one pictured is ver6.4.0.0 mine is ver1.24.0.0 (pictured below)!

 

IMG-1729.jpg

 

I really need help, though I have built my own PC's in the past I am out of my depth at this point... Any suggestions are gratefully received.

 

Thanks in advance,

 

Joe 

 

 

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