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‎03-13-2022 12:53 PM

HP Recommended
Product: HP All-in-One PC 24-df0000i (8SP47AV)
Operating System: Microsoft Windows 11

After my computer boots up, I hear a low noise un-related to volume on or off.  I have keen hearing and it is annoying.  I thought it might be a fan then was wondering if SSD's have a fan.  My HP chromebook is also a SSD and it is silent.  Anyway, I just purchased it from QVC.  One of the HP representatives wants me to un-install the audio device then install a SoftPaq ( SP111953 file download).  Has anyone tried this before?  I am not an expert on computers and am tentative in trying this.  Do  HP customer service rep's remotely fix this?  When I was a nurse educator at a hospital system, the IT department did this for me several times.  Thank you,

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