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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Common problems for Connectivity Issues
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Microsoft Windows 10 (64-bit)

I have a 8028 HP OfficeJet Printer. I just change internet providers and received a new modem.  So am trying to hook up the printer back up to the wireless connection.  When I try to enter the new modem info into the printer is telling me that it has an administrator  lock on it when I click on the pull downs.  I don't recall ever setting one up because I'm the only one to use it.   My question is  how do I go about unlocking the administrator lock ? Thanks

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