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‎03-16-2022 08:01 PM - last edited on ‎03-17-2022 10:19 AM by Retired

HP Recommended
Product: HP Pavilion 11-n010dx x360 PC
Operating System: Microsoft Windows 10 (64-bit)

Hello! I got this laptop in I believe 2014 and it had windows 8. Last year I updated to windows 10 and when I did, my touchscreen stopped working. The touchscreen still works when I open the BIOS, so I know it is not a hardware issue. The HID compliant touch screen driver is nowhere to be seen and I can't find it anywhere on HP's website. I went through the whole rigmarole with both HP and Microsoft's online support teams, I installed every update under the sun, updated every driver, used every diagnosis tool, nothing fixes the issue. HP's support agent basically came up with no answers and Microsoft suggested that it must be the case that HP simply doesn't support touchscreen features any more with windows 10. I can't imagine how this could be the case because when I go to my dashboard and look at the little picture of my laptop model, it quite literally boasts "touchscreen" on the picture. Please anybody, help me fix my touchscreen!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.