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‎03-18-2022 06:22 PM

HP Recommended
Product: HP Pavilion x360 - 11t-k100 CTO (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

After uploading HP Bios, the laptop restarted and gave the option to log on with a password or a pin. When the pin option is clicked, it states that the pin is no longer available due to a change to the security setting on the device, click to set the pin again.  When clicked to set up a pin, the Microsoft screen comes up to enter my password for my outlook account; I forgot the password and tried to reset online using a different computer. After submitting the information to recover the password several times (for almost a whole week) the Microsoft Account Team messages indicated that my password cannot be recovered. I can't get login the computer. Please advise. 

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