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‎03-21-2022 07:04 AM

HP Recommended
Product: HP ENVY - 17-s143cl

I was using my laptop yesterday morning fine and then last night when I went to login- it doesn’t recognize my pin. I’m not sure what happened. 

things I know-

restarting or shutting down doesn’t help

neither did changing to logging in in safe mode

these were both things suggested to me if it was an update issue. 

I noticed my login screen is asking for a password and I use a pin. Don’t know if that is the problem, but I can not find a way to change. 

please help!  I am completely locked out of my laptop ☹️

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