• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Ready to level up? Join the Expert Program—

‎03-27-2022 04:58 PM

HP Recommended
Product: OMEN 40L Desktop PC GT21-0000i (392G2AV)
Operating System: Microsoft Windows 11

Hello,

 

my PC is brand new, it has one week of life since now.

 

the OGH worked one time, then when started stay on the loading screen forever.

Some info:

  • if I try to launch it again while it's loading, it just open a dark gray empty window that can't even be closed without killing it
  • already tried to uninstall/reinstall from Win Store multiple times
  • started with or without administrator rights
  • enabled it to start at boot, allow background tasks in settings

still nothing

 

I don't strictly need it, but it seems to be the only tool able to change the lighting scheme and various other fancy things, and after all, it's an HP software on a brand new HP machine, it really should work.

 

Any suggestion ?

Any way to enable some debug logging to know what it's doing while loading ?

Any alternative software, even command line, that can do the same things ?

 

Kind Regards,

Valerio

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.