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‎04-09-2022 11:21 PM - last edited on ‎04-25-2022 12:41 PM by Retired

HP Recommended
Product: OMEN 40L Desktop PC GT21-0000i IDS Base Model
Operating System: Microsoft Windows 11

Last weekend, my monitor shuts off while gaming. It says "no signal". The fan then start speed up. Sound from the game is still out putting, just the screen ture black. When I turn off then turn on my PC again and then upgrade the driver of the graphics card. Its still not working. I pull my Omen gaming hub out and try using keyshot to render some image to show where the problem is. When I use the GPU and heat it to 77-78 degree, my screen just turn black. I searched online, not many people have the same issue. I want to know what is the problem and whether I need to fix it myself or returing it back to let you fix it. Thanks for help.

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