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‎04-11-2022 10:47 AM - last edited on ‎04-11-2022 12:24 PM by Retired

HP Recommended
Product: HP ProBook 440 G3 Base Model Notebook PC
Operating System: Microsoft Windows 10 IOT

I can't seem to get my fingerprint scanner to work on my ProBook 440 G3.

I've installed the driver from the driver page several times and even updated my BIOS. It keeps saying "We couldn't find a fingerprint scanner compatible with Windows Hello FIngerprint". I can't even find the driver in Device Manager.

I currently have Windows 10 Home installed.

 

What should I do to be able to use the fingerprint scanner?

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