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05-30-2022 06:41 AM
Hello
We have several HP desktops, all are 2-3 year old, all are G5 or G4 models, all are running Windows 10 Pro 64bit Version 21H2.
In the last couple of weeks all are developing exactly the same problem -
Even when not in use the taskbar becomes unresponsive and freezes - even the clock on the taskbar stops moving. When you click on one of the programs in the taskbar it does not open and at this point Windows Explorer service crashes and restarts by itself thus the taskbar returns to function.
None of the open programs is affected and continues to run in the background. Another way to solve this is in the "Services" to 'end task' "Windows Explorer" and to lunch a new "Explorer" task instead.
This problem persists and can happen over and over again in the same day without any notice.
I have traced back the problem and I found that on ALL computers affected the problem started right after two "Windows Update" driver were installed:
1. HP Development Company, L.P. - SoftwareComponent - 8.10.4.28156
2. HP Development Company, L.P. - Extension - 8.10.5.34686
Of course - I am unable to uninstall these drivers.
What are these two drivers exactly?
How can I remove/uninstall them - regardless of what they belong to. I rather have a working and stable OS even If I need to lose a HP feature.
Is there a workaround?
How long will it take HP to develop a solution for this?
Things I tried:
a. Windows update, HP support assistant, Microsoft Store - all are fully updated.
b. Ending service/task "Windows Explorer" and running a new task with administrative privileges "Explorer".
c. Clear "Explorer" cache. Enabling "launch folders in a separate process".
d. 'sfc /scannow' tool
e. 'DISM /online /cleanup-image /restorehealth' tool.
None of these worked.
We have two other computers from a different company yet same OS and all other functions - none of these two computers have this issue.
Thanks to all in advance!
Solved! Go to Solution.