• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!

‎06-12-2022 01:51 AM

HP Recommended
Operating System: Microsoft Windows 11

I just bought this computer (HP OMEN 30L AMD Ryzen 7 GeForce 3060Ti 32GB RAM, Windows 11). I have updated all drivers for both Windows and HP Assist. I have also did several suggestions of "optional updates" for HP Firmware, that didn't solve the issue either. I also updated all GeForce Drivers.

 

When the computer goes into Sleep mode, many times it just won't get out of sleep mode. The power button won't even turn off the computer no matter how long I hold it down. Only way to reboot the computer is to completely unplug the computer. I have read all over these Forums and Reddit and an extensive Google search and this seems to be a common theme with this computer however, none of the suggestions fix the problem. What most people do is simply turn off sleep mode all together as a temporary workaround. Has HP dug into this issue and have they found the cause as of yet. All the post I have seen on this issue go back as far as June 2021 up until today June 12th, 2022. 

 

Please help, I would love to have a computer I don't have to unplug every time I want to get on.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.